Privacy Policy

1. Introduction

This Privacy Policy explains how Cerano ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered business analytics platform. We are committed to protecting your privacy and ensuring the security of your data.

2. Information We Collect

3. How We Use Your Information

• Provide and maintain the Cerano service
• Process your queries and generate AI responses
• Connect to your Odoo system to retrieve requested data
• Improve our AI models and service quality
• Provide customer support and technical assistance
• Ensure service security and prevent abuse
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Encrypted storage of sensitive information
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to data on a need-to-know basis

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., cloud hosting, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Chat History: Stored to provide conversation continuity and improve service quality
• Odoo Credentials: Encrypted and stored securely, can be deleted upon request
• Usage Data: Retained for analytics and service improvement purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for data processing where applicable

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@acero.tech